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Privacy Policy

Your Privacy Rights

We appreciate the trust you place in BOC Ventures LLC (BOC), and are committed to respecting your privacy and the security of your personal information. Our privacy policy describes the information we collect and how we use it.

We always welcome your questions and feedback. For privacy-related issues, please contact us at:

Email (any time):

customerservice@neckyscarf.com

Via telephone:

Monday through Friday from 9:00 AM to 5:00 PM Eastern Standard Time:

Phone 203-669-9919

By mail:

BOC Ventures LLC

410-A Queen Street, Suite 222

Southington, CT 06489

Information We Collect
We may collect information (including name, address, telephone number, email address, transaction information, credit card information and date of birth) when you:

  • Place an order from our Web site or by phone
  • Return an item or make an exchange
  • Inquire about our services
  • Are referred to us through a marketing promotion
  • Participate in a marketing survey, promotion or event

We maintain the data that you provide us, along with a record of your purchases, in a secure database.  We also gather information about how visitors navigate through our Web site by using clickstream data gathered with “cookies” and/or other online tools such as “pixel tags.” See Cookies and Pixel Tags for further information.

Using Information We Collect
At BOC, we always want to provide you with the best possible shopping experience and fulfill your orders exactly as you’ve requested. In order to do this, we collect information that allows us to:

  • Process and track your order
  • Provide the services you request
  • Contact you about the status of an order
  • Send you promotional offers we believe will be of interest to you
  • Send you product email updates
  • Identify your product and service preferences
  • Customize our communications to you
  • Provide information concerning product recalls or products you have purchased
  • Improve our merchandise selection and customer service

Information May We Share with Others and Your Privacy Rights
We may contract with other companies to provide certain services, including credit card processing, shipping, name and address verification, email distribution, market research and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited from using this information for their own marketing purposes or from sharing this information with anyone other than BOC.

You expressly authorize BOC Ventures to use and share your shipping information with the US Postal Service or a reputable shipping company in order to fulfill your order. BOC Ventures assumes no liability for disclosure of information.

On rare occasions, we may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.

Your Choices about Communication from BOC
If you do not wish to receive other communications from us, such as surveys, please contact us in writing at:

Email (any time):

customerservice@neckyscarf.com

By mail:

BOC Ventures LLC

410-A Queen Street, Suite 222

Southington, CT 06489

Cookies and Pixel Tags
A cookie is a small data file that is stored by your Web browser on your computer. Cookies enable you to place an order on our Web site. They also allow us to enhance and personalize your online shopping experience, so that the information you receive is more relevant to you.

For example, we use cookies to:

  • Remember what items are in your Shopping Bag
  • Recognize you when you return to our Web site
  • Study how our customers navigate through our Web site and which products they request in site                searches

If you set your browser to refuse cookies, please call us at 203-669-9919 to place your order.

We also use pixel tags – tiny graphic images – to tell us what parts of our Web site you have visited or to measure the effectiveness of any searches you may do on our site. Pixel tags also enable us to send you email in a format you can read and let us know when you have opened an email message from us.

We may also contract with other companies who use cookies or other online tools such as pixel tags to measure the performance of a marketing effort on our behalf. We prohibit these companies from using this information for their own marketing purposes or from sharing this information with anyone other than BOC.

How We Use Email
When you provide us your email address, we will email you as necessary to process your order, respond to a request or provide customer service. For example, after you place an order at neckyscarf.com, you will receive an email confirmation.

We may also send promotional email about products, special offers, services or events that we believe may be of interest to you. It is our intent to send promotional emails only to those persons who wish to receive them.

Links to Other Sites
Occasionally we provide links on our Web site to other sites we think may be useful to you. These sites operate independently of BOC and have established their own privacy and security policies. For the best online experience, we strongly encourage you to review these policies at any site you visit.

Updating or Reviewing Your Information
To update your customer information (name, address, telephone number and email address), please contact

us at the address above.  A limited amount of purchase information may also be available to you. To protect your privacy, we will need to validate your identity before you update or review your information.

Security
It is our intent to protect against the loss, misuse or alteration of information that we have collected from you or received from a partner. We use a variety of current technologies and processes for protection of our customer data. We limit the information we provide to outside companies with whom we contract to only what they need to carry out their responsibilities. It is our practice to use encryption whenever we receive or transmit sensitive data.

When you make a purchase, request a catalog or create an account on our Web site, your transactional information is transmitted in a safe, encrypted format. See About Security for details.

Privacy of Children on Our Web Site
Our Web site is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.

Policy Changes
From time to time, we may use customer information for unanticipated uses not previously disclosed in our privacy notice. If our information practices change, we will post these changes on our Web site.

Questions or Comments?
For questions, comments or assistance, we invite you to contact us.

We hope to answer any questions to your satisfaction.